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- In order to respond to an enquiry letter or EF119 you are not required to log onto the system. Just select the ‘Manage Case’ tab on the left of the screen or the link under the ‘Manage Cases’ headings.
2. On this screen you must enter your Case Reference or PCN Number. As well as the vehicle registration. Then click view.
3. If you are just at the enquiry stage of the process then there should only be one option for you here, click the button in the top left that says ‘Reply to Enquiry Letter’.
4. This screen will appear, some details may already be pre-populated like case reference number and vehicle registration. You should also enter your response to the Enquiry letter in the box provided, any evidence you have can be added later. After you have done this click next.
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