For when you want to respond to the charge certificate.  make contact with London Lorry Control Unit  

Step-by-step guide

How to contact the London Lorry Control Unit 

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1. In order to contact London Councils you are not required to log onto the system. Just select the ‘Manage Case’ 'Contact Us' tab on the left of the screen or the link under the ‘Manage Cases’ headings.

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2. On this screen you must enter your Case Reference or PCN Number. As well as the vehicle registration.  Then click view.Image Removeddetails, including the address, names and also add any messages including case references that may help.

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Select submit when you have filled in the contact form. 

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3. Here you should have 2 options as shown below, one will be to pay the C-Cert and the other will be to contact London Councils regarding your case. It is however to late to make a formal challenge at this stage. 

Contacting London Councils

Select the contact us tab. 

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Fill in the form on screen with your details on.

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Remember to select from the drop down menus on the form. There is also an option for you contact address to be entered in the form to the right of the screen as shown below:

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Towards the bottom of the page there is an option that allows you to type in comments and upload any evidence that you have to go alongside you enquiry response.  Click within the box on screen, this will bring up your documents, select the relevant ones an upload them. Once all files have been uploaded click submit. This will send your response to London Councils.   

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Image Removed3. This message should appear when you have submitted your form succesfully. 

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Should you need to print off this document for any reason, a PDF is available here: How to contact LCS.pdf

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