For when you want to respond to the charge certificate.  

Step-by-step guide

How to respond to Charge Certificate (C-Cert)

1. In order to respond to charge certificate you are not required to log onto the system. Just select the ‘Manage Case’ tab on the left of the screen or the link under the ‘Manage Cases’ headings.

2. On this screen you must enter your Case Reference or PCN Number. As well as the vehicle registration.  Then click view.

3. Here you should have 2 options as shown below, one will be to pay the C-Cert and the other will be to contact London Councils regarding your case. It is however to late to make a formal challenge at this stage. 

Paying your Charge Certificate:

Select the Make Payment button.

This screen will appear, simply enter your card details and press continue. An email receipt will be sent to you once payment has cleared. 

Contacting London Councils

Select the contact us tab. 

Fill in the form with your details on, ensuring to select the drop down options. 

Towards the bottom of the page there is an option that allows you to type in comments and upload any evidence that you have to go alongside you enquiry response.  Click within the box on screen, this will bring up your documents, select the relevant ones an upload them. Once all files have been uploaded click submit. This will send your response to London Councils.  

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